Troubleshooting

Use this guide to troubleshoot issues with your Puppet Enterprise (PE) installation.

• Log locations

  The software distributed with Puppet Enterprise (PE) generates log files you can use for troubleshooting.

• Troubleshooting installation

  If installation fails, check for these issues.

• Troubleshooting disaster recovery

  If disaster recovery commands fail, check for these issues.

• Troubleshooting puppet infrastructure run commands

  If puppet infrastructure run commands fail, review the logs at /var/log/puppetlabs/installer/bolt_info.log and check for these issues.

• Troubleshooting connections between components

  If agent nodes can't retrieve configurations, check for communication, certificate, DNS , and NTP issues.

• Troubleshooting the databases

  Use these strategies to troubleshoot issues with the databases that support the console.

• Troubleshooting SAML connections

  There are some common issues and errors that can occur when connecting a SAML identity provider to PE, such as failed redirects, rejected communications, and failed group binding.

• Troubleshooting backup and restore

  If backup or restore fails, check for these issues.

• Troubleshooting Code Manager

• Troubleshooting Windows

  Troubleshoot issues in Windows PE installations, such as failed installations, failed upgrades, problems applying manifests, and other issues.