Support portal

We provide responsive, dependable, quality support to resolve any issues regarding the installation, operation, and use of Puppet Enterprise (PE).

PE has two commercial support plans: Standard and Premium. Both allow you to report your support issues to our confidential customer support portal. When you purchase PE, you receive an account and login details for the portal, which includes access to our knowledge base.

The term standard installation refers to a PE installation with up to 4,000 nodes. The Standard Support Plan is not limited to this installation type. In the support context, Standard refers to the support level, not the PE installation size.